USE OF OUR WEBSITE

By using this website and placing orders through it, you agree to:

• Make use of this website only to make legally valid inquiries or orders.

• Do not make any false or fraudulent order. If it could reasonably be considered that an order of this nature has been made, we will be authorized to cancel it and inform the relevant authorities.
• Provide us with your email address, postal address and / or other contact information truthfully and accurately. Likewise, you agree that we may use said information to contact you if necessary.

If you do not provide us with all the information we need, we will not be able to process your order. By placing an order through this website, you declare that you are over 18 years of age and have the legal capacity to enter into contracts.

As a new customer, you can search and buy products on our website. To make a purchase, you will be asked to provide us with contact details, delivery address and payment information to complete your order. LIVE ALIVE GLOBAL will never disclose or sell your data to third parties or to organizations that we think may interest or benefit you, unless you tell us otherwise.

Your username will be your valid email address and you will be asked to provide a login password and confirm your details. You will be responsible for all actions carried out with this username, either by you or by anyone else. It is your responsibility to keep your username and password safe. You must not reveal or transfer your username or password to anyone, you must inform us immediately if you become aware of an unauthorized use of your username or password.

You guarantee, certify and undertake that any information you have provided us at the time of registering as a user must be up-to-date, true and accurate in all respects, while accepting that it is your responsibility to notify us of any changes to such information. You can notify us by email of any changes to info@livealiveglobal.com

SERVICE AVAILABILITY

The articles offered through this website are only available for shipment to the United States and Colombia.

DESCRIPTION AND INFORMATION OF OUR PRODUCTS

A recommendation for use / application is indicated on each product. This information is a recommendation provided by the manufacturer, it does not respond to the treatment of any specific ailment nor does it respond to the treatment of any disease. Any information or recommendation on this website should never replace the opinion of a medical professional. If you have any questions or queries about a pathology or tolerance to any substance, consult your doctor.

The complete INCIs (International Nomenclature of Cosmetic Ingredients) are found on each product page available in the store. The INCIs that can be found broken down in the informative catalog web, are the main natural active principles that the product has. LIVE ALIVE GLOBAL is not responsible for any errors in the transcription of these INCIs and the information indicated on the product packaging will always prevail.

PLACEMENT OF ORDERS (PURCHASE REQUESTS)

To place an order, you must register through the website, WhatsApp, Instagram, Facebook or through any of our sales channels, by creating a customer account. Therefore, you must freely and voluntarily provide the personal data that will be required, which will be treated in accordance with the provisions of the Data Protection Regulation “Habeas Data” Law 1266 and 1581, detailed more in depth in the Notice Legal and Privacy Policy of this website.

During the process, you must indicate a customer name and identification, committing yourself to make diligent use of them and not to make them available to third parties, as well as to notify us of the loss or theft of them or of possible access by a third party. authorized, so that it proceeds to immediate blocking.

Finally, you must follow our online purchase procedure. After this, you will receive an email acknowledging receipt of your order (the “Order Confirmation”). The contract for the purchase of a product between you and us (the “Contract”) will only be formalized when we send you the “Order Confirmation”.

The purpose of this contract is to regulate the contractual relationship of sale created between LIVE ALIVE GLOBAL and the client at the moment in which he accepts, during the online contracting process, the corresponding box.

In a maximum of 24 working hours, an email confirming the status of the order will be sent to the email provided by the customer.

ACCEPTANCE OF ORDERS

The orders placed are a purchase request that we must accept. In the event that you have purchased an item that is not in stock, we will contact you and offer you an alternative or a full refund; For this reason we inform you that all the items displayed for sale are subject to the availability of stock. The contract of sale of the articles will not be formalized until the delivery of the articles at the address that you provide us. We reserve the right to treat ordered items as separate orders.

PRODUCT AVAILABILITY

All product orders are subject to availability. In this sense, if there are difficulties in the supply of products or if there are no items in stock, we reserve the right to provide you with information about substitute products of equal or higher quality and value that you may order. If you do not wish to order these substitute products, we will refund any amount that you may have paid.

DELIVERY POLICY

Notwithstanding the provisions of clause 7 above regarding the availability of the products and unless extraordinary circumstances occur, we will always endeavor to send your order upon receipt. Orders placed before 3pm (GMT) between Monday and Friday will be shipped the same day. Orders placed after 2pm (GMT) will be shipped the next business day.

If no delivery date is specified, within the estimated delivery time indicated when selecting the shipping method and, in any case, within a maximum period of 10 days from the date of the Order Confirmation.

To ensure delivery, we must have a correct and complete address and charge postage per delivery address. We need to have a phone number where we can reach you during the day in case the carrier has to contact you.

However, delays could occur for reasons such as unforeseen circumstances or the delivery area, which will be notified to you by email or phone call whenever possible. If for any reason we are unable to meet the delivery date, we will inform you of this circumstance and give you the option to proceed with the purchase by setting a new delivery date or cancel the order with a full refund of the price paid. Note, in any case, that we do not deliver home on Sundays.

For the purposes of these Conditions, it will be understood that the “delivery” has occurred or that the order has been “delivered” at the moment in which you or a third party indicated by you acquire material possession of the products or services, which which will be accredited by signing the receipt of the order at the agreed delivery address.

DELIVERY OPTIONS

We can ship to your desired delivery address with return receipt requested to ensure safe delivery, upon request.
If you have any questions related to this topic, please contact info@livealiveglobal.com

IMPOSSIBILITY OF DELIVERY

If after three delivery attempts by the transport company it is impossible for us to deliver your order, your order will be returned to our warehouse. Likewise, the transport company will leave you a notification explaining where your order is and how to get it to be sent to you again. If you are not going to be at the place of delivery at the agreed time, please contact us to arrange delivery on another day as soon as possible.

In the event that 30 days after your order is available for delivery, the order has not been delivered for reasons not attributable to us, we will understand that you wish to withdraw from the Contract and we will consider it resolved. As a result of the termination of the Contract, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method). that we offer) without any undue delay and, in any case, within a maximum period of 10 days from the date on which we consider the Contract to be terminated.

Please bear in mind that the transport derived from the termination of the Contract may have an additional cost, so we will be authorized to pass on the corresponding costs.

PRICE AND PAYMENT

The price of the products or services will be the one stipulated at all times on our website, except in the case of a manifest error. Although we try to ensure that all prices on the page are correct, errors can occur. If we discover an error in the price of any of the products or services that you have ordered, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you, the order will be considered canceled and the amounts paid will be fully refunded.

We will not be obliged to supply you with any product at the incorrect lower price (even if we have sent you the Order Confirmation) if the error in the price is obvious and unambiguous and could have been reasonably recognized by you as an incorrect price.

The prices on the website include VAT, but exclude shipping costs, which will be added to the total amount due as stated in our “Shipping costs”.

Prices may change at any time, but (except as stated above) possible changes will not affect orders with respect to which we have already sent you an Order Confirmation.

Once you have selected all the items you want to buy, they will have been added to your basket and the next step will be to process the order and make the payment. To do this, you must follow the steps of the purchase process, filling in or checking the information that is requested in each step. Likewise, during the purchase process, before making the payment, you can modify the details of your order. In addition, if you are a registered user, you have a detail of all the orders made in the My Account section.

You can use credit or debit cards accepted by the payment gateway as a means of payment, by bank transfer or cash on delivery. In the latter case, an additional 5% will be charged on the cost of the order for this type of payment method.

Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.

The collection, storage and transmission of personal information through the website is done in an encrypted way through the use of the SSL security protocol, an encryption system that confers total security in the transmission of data.

VALUE ADDED TAX (VAT)

In accordance with the provisions of article 468 of the tax statute modified by Law 1819 of 2016, on Value Added Tax, the delivery of products or services will be understood to be located in the territory of application of VAT Colombia. The applicable VAT rate will be the one legally in force at all times depending on the specific article in question, without prejudice to the application of the corresponding taxes and duties in accordance with the regulations in force in each of these territories.

APPLICABLE PROMOTIONS AND OFFERS

The promotions and offers available on the web are not cumulative. Only one promotion can be used for each order, except for the application of gift vouchers as a purchase method. See the detail of the conditions of each specific promotion below:

Free shipping promotion.
Check the conditions:
Points system: when making the purchase on our website, 5% of the total amount is accumulated to discount on the next purchase. The amount is accumulated in the form of points ($ 1 = 1 point). At the time of purchase, if there are accumulated points they can be exchanged for discounts at the time of purchase, the website suggests it in the purchase process. Points expire 6 months after they are not used. Points will never be exchanged for cash.

BUY AS A GUEST

This website also allows the purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the essential data to be able to process your order. Once the purchase process is completed, you will be offered the possibility of registering as a user or continuing as an unregistered user.

RETURN POLICY

Legal right to withdraw from the purchase

Returns are accepted in case of breakage of the product during transport or poor condition of the product. In both cases, the incident must be notified within 24 hours from the delivery of the order by sending an email to info@livealiveglobal.com and attaching photographs of the damaged product (s), along with the order number.

In the event that the return is accepted by us, our transport company will pick up the damaged product / s.

Within a period of 24-48 hours the product will be replaced free of charge, as long as the return complies with the characteristics explained and is accepted in writing through an email from us through any of our official email addresses ( @ livealiveglobal.com).

It is important that you know the different issuers of credit and debit cards, as well as other types of cards, follow different processes and terms, and that they operate with different lead times. Although we will refund immediately (as long as the returned products meet the conditions listed on this page), the refund will be made to your card or bank account within three business days to two weeks. We recommend that you follow up the process with your card issuer.

If you are contracting as a consumer and user, you have the right to withdraw from this Contract within a period of 14 calendar days without the need for justification. The withdrawal period will expire 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the goods or in case the goods that make up your order are delivered separately, to the 14 calendar days from the day that you or a third party indicated by you, other than the carrier, acquired material possession of the last of those goods.

To exercise the right of withdrawal, you must notify us at LIVE ALIVE GLOBAL., At the address, Carrera 56 Nro. 48-61 CC Molino Viejo Oficina 214. Medellín Antioquia Colombia, by phone 3043806969, writing to the email info@livealiveglobal.com or to our contact form, your decision to withdraw from the Contract through an unequivocal statement (for example, a letter sent by post or email). You can use the model withdrawal form that appears as an Annex to these Conditions, although its use is not mandatory.

To meet the withdrawal period, it is sufficient that the communication regarding the exercise by you of this right is sent before the corresponding period expires.

CONSEQUENCES OF WITHDRAWAL

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the less expensive delivery method). that we offer) without any undue delay and, in any case, no later than 14 calendar days from the date on which we are informed of your decision to withdraw from this Contract. We will proceed to make said refund using the same means of payment used by you for the initial transaction. You will not incur any expenses as a result of the refund. Notwithstanding the foregoing, we may withhold the reimbursement until we have received the goods, or until you have submitted proof of their return, depending on which condition is met first.

When returning items on which a discount or offer has been applied, the discount or offer no longer applies.

LIABILITY AND DISCLAIMER OF LIABILITY

Unless expressly provided otherwise in these Conditions, our liability in relation to any product purchased on our website will be strictly limited to the purchase price of said product.

Notwithstanding the foregoing, our liability is not excluded or limited in the following cases:

• In the event of death or personal injury caused by our negligence;
• In case of fraud or fraudulent misrepresentation; or
• In any matter where it is illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Without prejudice to the provisions of the previous paragraph and to the extent that it is legally permitted, and unless otherwise provided in these Conditions, we will not accept any responsibility for the following losses, regardless of their origin:

Loss of income or sales:
• ii. Loss of business;
• iii. Loss of profits or loss of contracts;
• iv. Loss of anticipated savings;
• v. Data loss; Y
• saw. Loss of management time or office hours

Due to the open nature of this web page and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this web page unless it is established expressly otherwise in it.

All descriptions of products, information and materials that appear on this website are provided “as a true body” and without express or implicit guarantees on them except those established by law. In this sense, if you contract as a consumer and user, we are obliged to deliver articles that are in accordance with the Contract, responding to you for any lack of conformity that exists at the time of delivery of the product. It is understood that the products are in accordance with the Contract provided that (i) they conform to the description made by us and possess the qualities that we have presented on this website, (ii) they are suitable for the uses to which the products are ordinarily destined of the same type and (iii) present the usual quality and benefits of a product of the same type that are reasonably expected.

To the extent permitted by law, we exclude all guarantees, except those that cannot be legitimately excluded from consumers and users. The provisions of this clause will not affect your rights as a consumer and user, or your right to withdraw from the Contract.

INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other intellectual property rights on the materials or content that are provided as part of the website correspond at all times to us or to those who granted us a license for their use. You may make use of such material only in the way that we or those who have granted us a license for its use expressly authorize it. This will not prevent you from using this website to the extent necessary to copy the information about your order or Contact details.

VIRUSES, PIRACY AND OTHER COMPUTER ATTACKS

You must not misuse this website by intentionally introducing viruses, Trojans, worms, logic bombs or any other technologically harmful or harmful program or material. You will not try to gain unauthorized access to this website, to the server where said page is hosted or to any server, computer or database related to our website. You agree not to attack this website through a denial of service attack or a distributed denial of service attack.

Failure to comply with this clause could lead to the commission of infractions typified by the applicable regulations. We will report any breach of these regulations to the competent authorities and we will cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use this website.

We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other technologically harmful or harmful program or material that may affect your computer, computer equipment, data or materials as a result of the use of this website or of the download of contents of the same or to which it redirects.

LINKS FROM OUR WEBSITE

In the event that our website contains links to other websites and third-party materials, these links are provided for informational purposes only, without our having any control over the content of said websites or materials.

CONFLICT RESOLUTION (ONLINE DISPUTE RESOLUTION)

Center for Conciliation, Arbitration and Friendly Composition the resolution of online conflicts between the client and LIVE ALIVE GLOBAL, without the need to resort to the courts of justice, through the intervention of a third party, called the Center for Conciliation, Arbitration and Friendly Composition, which acts as an intermediary between the two. This body is neutral and will dialogue with both parties to reach an agreement, finally being able to suggest and / or impose a solution to the conflict.

WRITTEN COMMUNICATIONS

Applicable regulations require that part of the information or communications we send you be in writing. By using this website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

NOTIFICATIONS

The notifications that you send us should preferably be sent through our contact form. In accordance with the provisions of clause 19 above and unless otherwise stipulated, we may send you communications either by e-mail or to the postal address provided by you when placing an order.
It will be understood that the notifications have been received and have been correctly made at the same moment in which they are posted on our website, 24 hours after an email has been sent, or three days after the date of posting of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was correctly stamped and that it was duly delivered in the post office or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.

ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Agreement is binding for both you and us, as well as for our respective successors, assignees and successors in title.

You may not transmit, assign, encumber or in any other way transfer a Contract or any of the rights or obligations derived from it, without having obtained our prior written consent. We can transmit, assign, encumber, subcontract or in any other way transfer a Contract or any of the rights or obligations derived from it, at any time during the term of the Contract. To avoid any doubt, said transmissions, assignments, encumbrances or other transfers will not affect the rights that, in your case, you, as a consumer, have recognized by law nor will they cancel, reduce or limit in any other way the guarantees, both express and implied. , that we could have granted.

EVENTS BEYOND OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a Contract, the cause of which is due to events that are beyond our reasonable control (“Force Majeure Cause”).

The Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and among others, the following:

Strikes, lockouts or other industrial action.

• ii. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (declared or not) or
• threat or preparations for war.
• iii. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other disaster
• natural.
• iv. Impossibility of using trains, ships, airplanes, motor transport or other means of transport,
• public or private.
• v. Inability to use public or private telecommunication systems.
• saw. Acts, decrees, legislation, regulations or restrictions of any government or public authority.
• vii. Strike, failures or accidents of maritime or river transport, postal or any other type of transport.
It will be understood that our obligations derived from Contracts will be suspended during the period in which the Force Majeure Cause continues, and we will have an extension in the term to fulfill said obligations for a period of time equal to the duration of the Force Majeure Cause. We will use all reasonable means to end the Force Majeure Event or to find a solution that allows us to fulfill our obligations under the Contract despite the Force Majeure Event.

ACCEPTABLE USE OF OUR INTERNET SERVICE

You are responsible for all communications sent through this website, or directed to it, and you accept the use of this website only for private, appropriate and lawful purposes. You must not take any action or omission or instigate any action or omission that:

Damage, delay, interrupt or prevent the use of this website or its software;
Causes any type of illegal, offensive or defamatory material to appear on this website or be associated with it;
Violate the copyright, trademark, privacy, trust or rights of third parties; or that causes inconvenience to LIVE ALIVE GLOBAL, its employees, workers, agents, software and other providers or third parties (including, without limitation, the creation or spread of computer viruses, chain letters, unsolicited communications and “spam”).
In the event that you do not comply with any of these conditions, you must promptly indemnify and hold harmless LIVE ALIVE GLOBAL, its parent companies, subsidiaries and associates, its employees, its workers, its agents, and its professional advisers. , its suppliers and its affiliates against all damages, losses, demands, costs, charges, judgments, orders, resolutions and other damages caused or threatened as a result of a breach of these conditions.

Orders are for personal and non-commercial use by our client. The resale of any LIVE ALIVE GLOBAL product without the express written consent of LIVE ALIVE GLOBAL is strictly prohibited. Multiple orders for LIVE ALIVE GLOBAL items that are considered commercial quantities will not be accepted. Please note that local import taxes may have to be paid when receiving international orders. In customer service you will find the list of countries we currently ship to.

All contracts are carried out in the United States and Colombia and by signing the contract both parties agree to submit to the jurisdiction of the courts of the United States and Colombia, in accordance with the law.

RESIGNATION

The lack of requirement on our part for strict compliance by you with any of the obligations assumed by you under a Contract or these Conditions or the lack of exercise on our part of the rights or actions that may correspond to us by virtue of said Contract or of the Conditions, will not imply any waiver or limitation in relation to said rights or actions nor will it exonerate you from complying with such obligations.

No waiver on our part of a specific right or action will imply a waiver of other rights or actions derived from the Contract or the Conditions.

No waiver by us of any of these Conditions or of the rights or actions derived from the Contract shall take effect, unless it is expressly established that it is a waiver and it is formalized and communicated to you in writing in accordance with the provisions of the Notifications section above.

PARTIAL NULLITY

If any of these Conditions or any provision of a Contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

ENTIRE AGREEMENT

These Conditions and any document to which express reference is made in them constitute the entire agreement existing between you and us in relation to the object of the same and replace any other agreement, agreement or previous promise agreed between you and us verbally or written.

You and we acknowledge having consented to the conclusion of the Contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations entered into by the two before said Contract, except for what is expressly mentioned. in these Conditions.

Neither you nor we will have any action against any uncertain statement made by the other party, verbal or written, prior to the date of the Contract (unless such uncertain statement had been made fraudulently) and the only action that the another party will be for breach of contract in accordance with the provisions of these Conditions.

RIGHT TO MODIFY THESE CONDITIONS

We have the right to review and modify these Conditions at any time.

You will be subject to the policies and Conditions in force at the time you use this website or place each order, unless by law or decision of government agencies we must make changes retroactively in said policies, Conditions or Privacy Statement, at in which case, the possible changes will also affect the orders that you had previously made.

APPLICABLE LAW AND JURISDICTION

The use of our website and the contracts for the purchase of products through said website will be governed by the laws of the United States and Colombia.

Any controversy that arises or is related to the use of the website or with said contracts will be subject to the non-exclusive jurisdiction of the United States and Colombian courts and tribunals.

If you are contracting as a consumer, nothing in this clause will affect your rights as recognized by current legislation.

COMMENTS AND SUGGESTIONS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form.

In addition, we have official complaint forms available to consumers and users. You can request them by calling 3043806969 or through our contact form.